Warranty & Returns

Warranty

SEND EMAIL

If you receive a defective product or encounter any technical problem, please feel free to contact us : support@hiwonder.com

Please tell us your order number and share with product pictures or video when you send us email. This could better help us figure out the solution and solve the problems more precisely.

NOTE

Our customer service will provide you with solution for any technical problem, as well as the product replacement or refund.Please noted that we do not offer warranty service to products damaged by customer.

 

Refund / Return Policy

We ensure our products work normally before delivery.

If you are not 100% satisfied with your purchase, you can choose to return your order for a refund or exchange it for other product within 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box/packaging.

The purchaser (customer/buyer) is responsible for all shipping costs when returning an item. However, upon receiving the returned order, we will assess the product, and if it is determined that there is in fact a manufacturing defect then we will refund the shipping costs as well as repair, or replace or refund the full amount to the purchaser if the product is not fixable.

If you wish to return a product, please do so within 7 days from the ship date for a refund on the purchase price, minus shipping, handling. Refunds will be credited to the original credit card use for payment in 24-48 HOURS after receiving the product back.

Once your return is received and inspected, and if agreed for a refund, then refunds will be credited to the original credit card used for payment in 24-48 hours.

Once your refund is processed, then PayPal will return the money to the card that was used. It may take at least 5 business days (depending on the bank and credit company) before your refund is officially posted in your bank account and statements. Contact Us if you still have not received your refund after 5 business days.

NOTE

  • The return shipping cost on exchanges or returns should be paid by your party and we will reimburse this cost based on the verification of a faulty product.
  • If the return reason/result has nothing to do with the product quality, all of the return fee ( such as shipping cost, import tax in Shenzhen, handling cost and etc.) should be paid by your side.