Terms & Conditions

  • Warranty & Refund / Return Policy
  • Shipping
  • Payment
  • Privacy Policy

Warranty

SEND EMAIL

If you receive a defective product or encounter any technical problem, please feel free to contact us : support@hiwonder.com

Please tell us your order number and share with product pictures or video when you send us email. This could better help us figure out the solution and solve the problems more precisely.

NOTE

Our customer service will provide you with solution for any technical problem, as well as the product replacement or refund.Please noted that we do not offer warranty service to products damaged by customer.

 

Refund / Return Policy

We ensure our products work normally before delivery.

If you are not 100% satisfied with your purchase, you can choose to return your order for a refund or exchange it for other product within 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box/packaging.

NOTE

  • The return shipping cost on exchanges or returns should be paid by your party and we will reimburse this cost based on the verification of a faulty product.
  • If the return reason/result has nothing to do with the product quality, all of the return fee ( such as shipping cost, import tax in Shenzhen, handling cost and etc.) should be paid by your side.

 

 

 

 

 

 

 

Free Shipping

Start Date-All Time

End Date-All Time

Exceptions - Some of our products come with battery and motor. If DHL is not available to your country, we will change DHL to UPS, Fedex, or special line. This depends on your country. If shipping method being changed, we will notify you by email.

 

Shipping Method

Shipping Method

Delivery Time( Business Day )

Tracking Number

DHL

3-5

Provided

UPS

3-5

Provided

Fedex

5-7

Provided

Special Line

10-15

Provided

 

After your package being sent out, you can get your tracking number on our website. We will also send you the tracking number and the tracking link via email.

 

Customs, Duties and Taxes

Our term is FOB Shenzhen which doesn’t include custom fee. You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

 

Combined Shipping

We could help combine shipping of multiple orders, please choose combined shipping method in the latest order and notify us in the comment of all orders that you want to combine.

 

Insurance

We do not offer insurance which covers you in the unlikely event that your parcel is lost or damaged by the postal services.

 

Reception

With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held liable for any damage that may have occurred in transit.

 

Shipping Address

We will ship to the shipping address that you provided, please notify us any address change before your order status being “ Fulfilled”.

 

Remote Area

If the shipping address that you provided belongs to remote region, we will contact with you by email about the extra cost of freight.

 

Hiwonder provide one payment methods now

 

Paypal

The main Payment method is PayPal. It would be great if you have PayPal account. You can simply place order and check out with few steps. If you don't have PayPal account, you can register it and pay by credit card.

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy Policy

We collect information about you from a variety of sources, including:

  • Information we collect from you directly.
  • Information we collect about you when you visit our website, use our services, or view our online advertisements.
  • Information we collect about you from other sources, such as commercially available sources.

 

We use the information we collect to provide the products and services according to your request, share with you about latest products and services offered by Hiwonder, as well as manage our sites and services. In general, we do not share your personal information with third-party, unless we have asked for and obtained your approval.